Available Positions in Kedah


Position: Workplace Support Engineer
Work Location: Kulim Hi-Tech Park
Employment Type: Contractual

Roles and Responsibilities

  • Movement, Additions and Changes & “Delete” (or “MACD”) which consists of installing and/or removing hardware and Software at the locations within the SOW.
  • Analysis and resolution of problems with hardware and software which consists of detect and replace defective hardware components or software problems.
  • Coordinate escalation of support to manufacturer or supplier warranty or maintenance services as necessary (e-g., escalation of problems to the hardware manufacturer service, handle all aspects of warranty claims, etc.).
  • Supply spare parts for problem resolution also if not in inventory of spare parts.
  • Responses to all Clients related consultation and enquiry including coaching users in utilizing standard and non-standard client hardware, software and IT peripherals.
  • Deploy new User corporate mobile mail devices hardware and software add-ons or upgrade systems, hardware and / or software.
  • Provide IT asset inventory check & update at least once per 3 months.
  • Priority / VIP Call Service.
  • 1st Level Support for Projectors and Meeting Room Equipment.


  • Diploma/Advance Diploma (with 3-5 years of relevant experience) or Bachelor’s degree (with 1-3 years of relevant experience) with emphasis in an IT related field or the equivalent skill and knowledge with 1-2 years of relevant experience.
  • Familiar with Windows Desktop Operating System and Active Directory.
  • A team player that is able to work independently and under pressure.
  • Excellent communication, interpersonal and analytical skills.
  • Monitors, maintains, assist, assigns, responds, resolve and tracks helpdesk requests.
  • Maintains a good software and hardware inventory management.
  • Proficient in Hardware (PC, Printers & Peripherals) and Software (e.g. OS, Application, etc.) troubleshooting.
  • Sharp analytical mind with good trouble-shooting skills.

Other locations


Kuala Lumpur



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