Available Positions in Kedah

JOB PROFILE

Position: Service Delivery Manager
Work Location: Kulim Hi-Tech Park
Employment Type: Contractual

Roles and Responsibilities

  • Responsible and accountable to customer for all aspects of performance and escalation matters (overall relationship, commercial / financial, delivery, and service improvement).
  • To produce, participate and present Monthly Service Performance Report to Infineon.
  • Actively engaged in Service Improvement Plan (SIP) with customer on quarterly basis.
  • Execute Service Improvement Plan (SIP) within the team to ensure continuous performance of the team.
  • To manage the execution of SDGF.
  • Comply to customer guidelines, processes, practices and procedures as per customer’s policy.

Requirements

  • Bachelor’s degree with emphasis in an IT related field.
  • 5+ years in an advanced management role (Preference given to those with program management experience).
  • Excellent communication, interpersonal and analytical skills.
  • Exceptional leadership, time management, facilitation and organizational skills.
  • Outstanding working knowledge of change management principles and performance evaluation processes.
  • Sharp analytical mind with good trouble-shooting skills.

Other locations

Selangor

Kuala Lumpur

Johor

Penang

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