JOB PROFILE

Position: Customer Service Analyst
Work Location: Bayan Lepas
Employment Type: Contractual

Roles and Responsibilities

• Manage task given within the operation hours specified.
• Manage all incoming calls, web or e-mail requests on returns.
• Address and monitor any issues reported.
• Follow up pending requests or receipt until closure.
• Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
• Collate orders in statistical report, update data and maintenance.
• Managing reports related to the customer.

Requirements

• Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
• Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
• Good phone & email communication & interpersonal skills.
• Good English with the ability to speak & read Mandarin.
• Must be able to handle high volume request timely and resolve shipment/ returns issues.
• Good Analytical skills and understanding of complex business processes will be an advantage.
• Fresh graduate is welcome to apply.

Monday to Friday from 8:00 am to 5:30 pm