Available Positions in Penang

JOB PROFILE

Position: RMA Customer Service Analyst
Work Location: Bayan Lepas
Employment Type: Contractual

Roles and Responsibilities

  • Manage task given within the operation hours specified.
  • Manage all incoming calls, web or e-mail requests on returns.
  • Address and monitor any issues reported.
  • Follow up pending requests or receipt until closure.
  • Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
  • Collate orders in statistical report, update data and maintenance.
  • Managing reports related to the customer.

Requirements

  • Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
  • Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
  • Good phone & email communication & interpersonal skills.
  • Good English with the ability to speak & read Mandarin.
  • Must be able to handle high volume request timely and resolve shipment/ returns issues.
  • Good Analytical skills and understanding of complex business processes will be an advantage.
  • Fresh graduate is welcome to apply.

Working Hours: Monday to Friday, from 8:00 am to 5:30 pm

Other locations

Selangor

Kuala Lumpur

Johor

Kedah

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