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MESINIAGA INTEGRATED MANAGED SERVICES
Streamlined All Your IT Services With MIMS
MIMS is a centralised managed service that provides businesses with a comprehensive solution through a shared services approach. It efficiently manages customers’ IT infrastructure, applications, and services from a centralised platform.
Centralised managed services are essential for supporting diverse technologies, maintaining the high service levels, reducing downtime, optimising costs, and enabling organisations to focus on their core objectives without being burdened by complex IT management tasks.
Objectives
Streamline Operations
Helps standardise processes, shares best practices, improves coordination, and optimises resources
Improved Service Level
Ensures all departments and locations receive
the same high-quality service and support
Reduce Cost
Economies of scale, lower & predictable costs and reduced maintenance overhead
MIMS Features
Remote Desktop
Deploy updates, patches, and remotely diagnose from a central location
24/7 Service Desk Support
Provide help immediately when users encounter issues, rather than waiting for the next business day
Onsite Support (EUC)
Allows for faster problem resolution, minimising downtime and ensuring users can quickly return to their tasks
Network Operation Center
NetSysCare is Mesiniaga’s homegrown IT monitoring tool, that comes with predictive and prescriptive technology
Security Operation Center
To identify, protect, detect, respond and recover the threats
Service Delivery Management
Ensure overall service deliverables
according to SOW and SLA defined
Asset Management
Managed and leading asset life
Governance
Help maintain system stability and reliability, reducing the frequency and impact of outages and disruptions
Disaster Recovery Simulation
Ensure that critical services and data can be quickly restored, providing users with reliable access even after a disaster
39+ supported infra software
1-stop centre for all users’ software needs
Remote Desktop
Deploy updates, patches, and remotely diagnose from a central location
24/7 Service Desk Support
Provide help immediately when users encounter issues, rather than waiting for the next business day
Network Operation Center
NetSysCare is Mesiniaga’s homegrown IT monitoring tool, that comes with predictive and prescriptive technology
Onsite Support (EUC)
Allows for faster problem resolution, minimising downtime and ensuring users can quickly return to their tasks
Security Operation Center
To identify, protect, detect, respond and recover the threats
Service Delivery Management
Ensure overall service deliverables
according to SOW and SLA defined
Asset Management
Managed and leading asset life
Governance
Help maintain system stability and reliability, reducing the frequency and impact of outages and disruptions
Disaster Recovery Simulation
Ensure that critical services and data can be quickly restored, providing users with reliable access even after a disaster
39+ supported infra software
1-stop centre for all users’ software needs
MIMS Process Flow
Brand Promises
Improve Resource Management
Standardisation
Cost Optimisation
Enhance Security and Compliance
Scalability and Flexibility
More Technology Covered
Our Valued Customers
