Booking practices to avoid.
Using Social Media for bookings - FB, IG or Whatsapp
- Cannot differentiate between messages and bookings.
- Need to enter booking details into a separate worksheet or book.
- Unaware when a booking request comes in.
- Need to check manually with staff on availability.
Asking for Customer's phone number
Customers may be put off from making a booking and will not feel secure in disclosing their phone number.
Allowing staff to create booking entries
Potential for booking clashes when a staff forgets to update the booking worksheet or book.
