Available Positions in Penang

JOB PROFILE

Position: System Analyst
Work Location: Bayan Lepas
Employment Type: Contractual

Roles and Responsibilities

  • Requirements Gathering & Analysis
    • Collaborate with stakeholders, and end users to understand and document business requirements.
    • Analyze existing systems and workflows to identify opportunities for improvement.
    • Translate business needs into detailed functional and non-functional requirements.
  • System Design & Specification
    • Design system architecture and prepare technical specifications documents for development teams.
    • Ensure proposed solutions align with company standards and IT best practices.
    • Create wireframes, mock-ups, data flow diagrams, and database designs.
  • Collaboration with Development Teams
    • Work closely with software developers to ensure requirements are clearly understood and implemented correctly.
    • Provide clarification and support during the software development lifecycle.
    • Participate in sprint planning, backlog grooming, and project reviews.
  • Testing & Quality Assurance
    • Produce test plans and scripts.
    • Perform QAT (Quality Assurance Testing).
    • Support UAT (User Acceptance Testing) and system integration testing efforts.
    • Help diagnose system issues and propose viable solutions.
  • Documentation & Reporting
    • Create and maintain comprehensive system documentation.
    • Prepare reports and presentations for stakeholders and management.
  • Project Implementation
    • Produce user guide and conduct end user training.
    • Assist deployment team and project stakeholders in ensuring smooth implementation.
  • Project Support & Maintenance
    • Support users and stakeholders in existing software applications.
    • Manage change requests – Perform solution impact study and produce change documentation.
    • Monitor and track defects in the defect management system to comply with support SLA.
    • Update user guide and conduct end user training.
    • Update technical documentation.

Requirements

  • Bachelor’s degree in Software Engineering, Computer Science, Information Systems, or related field.
  • Experience as a System Analyst, Business Analyst, Software Developer, or similar role in software development projects.
  • Experience with Waterfall & Agile/Scrum methodologies.
  • Experience developing multi-user / n-tier / object-oriented applications.
  • Experience developing web-based applications (bonus points for experience in mobile applications).
  • Strong understanding of system development life cycle (SDLC) and software architecture.
  • Familiarity with programming environments and relational databases (e.g., SQL, Oracle).
  • Well versed in SQL queries.
  • Knowledge of UML, ERD, data flow diagrams, and other analysis/design tools.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication in English & Malay (bonus points for proficiency in Chinese).
  • Ability to work both independently and collaboratively in cross-functional teams.
  • High attention to detail and organizational skills.

JOB PROFILE

Position: Software Engineer (PHP)
Work Location: Bayan Lepas
Employment Type: Contractual

Roles and Responsibilities

  • Gather requirements from user and stakeholders.
  • Design, develop, test, and maintain robust, scalable, high-performance web applications using PHP.
  • Create and optimize database schemas, queries, and stored procedures to support application functionality.
  • Develop user-friendly and responsive front-end applications using HTML, CSS, JavaScript, and related frameworks.
  • Work closely with project team members to achieve technical feasibility and optimal user experience.
  • Communicate effectively with both technical and non-technical stakeholders, including external customers to understand and resolve software issues.
  • Create project documentations including but not limited to Requirements Document, Software Design Document, User Test Scripts, User Guide.
  • Research and learn new software development skills when required.

Requirements

  • Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
  • Proven experience as a Full Stack Developer or similar role in a professional setting.
  • Proficient in PHP and experience with PHP frameworks such as Laravel.
  • Strong understanding of front-end technologies, including HTML5, CSS3, JavaScript, and frameworks/libraries like Bootstrap, React, Angular, or Vue.js.
  • Familiarity with version control systems, such as Git.
  • Knowledge of RESTful APIs and experience integrating third-party services.
  • Understanding of web security best practices.
  • Experience with responsive and mobile-first web design experience with MySQL; proficiency in writing optimized SQL queries.
  • Familiar with flowcharts and ER diagrams.
  • Plus points to have experience in C#, MVC, mobile frameworks like Flutter, React Native, Xamarin.
  • Fluent in English and Malay (plus points for proficiency in Chinese).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment and work on multiple projects simultaneously.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • Customer-focused mindset with the ability to understand and address customer needs.

JOB PROFILE

Position: Customer Service Analyst
Work Location: Bayan Lepas
Employment Type: Contractual

Roles and Responsibilities

  • Manage task given within the operation hours specified.
  • Manage all incoming calls, web or e-mail requests on returns.
  • Address and monitor any issues reported.
  • Follow up pending requests or receipt until closure.
  • Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
  • Collate orders in statistical report, update data and maintenance.
  • Managing reports related to the customer.

Requirements

  • Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
  • Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
  • Good phone & email communication & interpersonal skills.
  • Good English with the ability to speak & read Mandarin.
  • Must be able to handle high volume request timely and resolve shipment/ returns issues.
  • Good Analytical skills and understanding of complex business processes will be an advantage.
  • Fresh graduate is welcome to apply.

Monday to Friday from 8:00 am to 5:30 pm

JOB PROFILE

Position: IT Support Engineer
Work Location: Bayan Lepas or Batu Kawan
Employment Type: Contractual

Roles and Responsibilities

  • Resolving IT support (Network, Application & PC client) requests from employees.
  • Answering employee questions regarding computer systems.
  • Gathering and analyzing data to diagnose problems with computer systems.
  • Changing configurations, settings and permissions to fix computer issues.
  • Installing new software and hardware drivers and updating existing ones as needed.
  • Setup, install & support PDA, tablet & mobile phones.
  • Setup & support video conferencing system, projector, audio visual conference equipment.
  • Updating employees on the status of their service requests.
  • Logging all service requests and updating tickets as needed.
  • Inventory control & asset management.
  • Knowledge Management (KM)

Requirements

  • Degree holder in IT related studies.
  • Minimum of 1 year working experience.
  • Fresh graduate with CGPA 3.4 & above are welcomed to apply.
  • Possess own transport and able to work in shift pattern.
  • Willing to work during Public Holiday or required OT arrangement

Monday to Friday from 8:00 am to 5:30 pm

Other locations

Selangor

Kuala Lumpur

Johor

Kedah

Negeri Sembilan

Sabah

Sarawak

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Submit your application to the email provided below.

career@mesiniaga.com.my

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