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JOB PROFILE
Position: Plan and Control Analyst
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
Planning and Budgeting
- Review and analyse budget requirements for the company.
- Prepare budget guidelines and provide briefing to Business Units HODs.
- Oversee overall budgeting exercise.
- Provide support to Business Units HODs during budgeting exercise.
- Consolidate budgets submitted by Business Units HODs.
- Summarise and present consolidated budget to the Management.
Delivery Forecast Management and Reporting
- Coordinate delivery forecast update meetings.
- Liaise and advise the Business Units HODs on respective delivery forecast numbers, delivered-but-not-forecasted transactions, and revenue recognition requirements and treatments.
- Follow-up with Business Units HODs on updates for delivery forecast and opportunities.
- Liaise with related internal units, i.e., Finance and Sales Support to ensure delivery transactions and rebates are accurately captured and updated.
- Liaise and assist the Director of Delivery with delivery forecast reporting and update reports to the Management and the Board.
- Handle preparation for reports and presentations on delivery updates for the Management and the Board.
- Prepare any other delivery forecast-related reports as and when required by the Director of Delivery, HODs and/or Management.
- Assist business units’ personnel in understanding the Department Profit and Loss system.
- Overall support to the business units for matters related to delivery forecast and updates.
- Train new business unit sales personnel on the Delivery Forecast System.
- Work with internal developers to improve and enhance ensure the Delivery Forecast System from time-to-time.
Management Reporting
- Prepare business performance reports for the Management, i.e., Quarterly Company Performance Report, Delivery Trend Analysis, Summary of Business Unit Performance and other related reports.
Requirements
- Candidate must possess at least a Degree in Accounting /Finance/Banking or a recognised professional accounting qualification such as CIMA.
- Minimum 3 years or more of working experience financial analysis and management reporting.
- High attention to detail and possesses excellent analytical skills.
- Highly proficient in MS Excel and MS PowerPoint.
- Possess excellent communication and presentation skills.
- Excellent in speaking and writing in English.
JOB PROFILE
Position: Accountant
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
- Monitoring monthly, quarterly and yearly closing.
- Responsible to oversee all accounting transactions are done accurately and timely.
- Review reconciliations, adjustments/actions must be taken on a timely manner.
- Support Sales for revenue and cost recognition.
- Preparing consolidated financial statements for Bursa announcement, on quarterly basis.
- Preparing yearly financial statements fully comply with respective laws and regulations, for audit purposes.
- Review Annual Report to ensure errors free.
- Have in depth knowledge of IFRS/MFRS.
- Be able to implement new requirements and advise on complex accounting entries.
- Be able to deal with auditors effectively and independently.
- Capable of making decision on accounting roles.
- Preparing ad hoc reports in various formats as and when required.
- Ensuring internal controls are effective.
- Taxes, such as corporation tax, SST, WHT and to have some knowledge on regional business and tax requirements.
- Preparing tax computation for tax agent’s reviews.
- Submission of reports to Bursa, SC and MDEC on a timely manner.
Requirements
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking or equivalent.
- Obtained MIA-CA/ACCA/CIMA or related certifications.
- Preferably Senior Executives specializing in Finance – General/Cost Accounting or equivalent.
- At least 6 year(s) of working experience in the related field is required for this position.
- SAP experience in FI/CO, and understand the requirement on integrated modules.
- Financial knowledge and interest rate calculations.
- Understand the basic audit requirements and international auditing standard.
- Have broad knowledge in Company Acts, Bursa and SC requirements.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Excellent communication & writing skills.
- Strong ethics and constructive positive attitude.
- Good interpersonal and team working skills.
- Excellence in service delivery, with a sense of urgency.
JOB PROFILE
Position: Account Manager (Public Sector)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
- Manages assigned accounts, identifies new leads, upsell from previous closed business.
- Manages pipelines and forecasts data, provides consistent updates on delivery and billing info for analysis and reporting.
- Manages the business relationship, gathers customer intelligence data, covers all levels within the customer organisation, delivers quality service and total customer satisfaction.
- Fulfils tender/proposal requirements, ensures comprehensive solution with competitive pricing and a compelling value proposition.
- Positions proactive proposals – anticipates customer requirements, aligns their business goals with feasible IT solutions which provides highest return on their IT investment.
- Works with various groups internally e.g. solution architect, solutions consultants, project managers in order to position Mesiniaga’s proposals as business solutions of greatest added value.
Requirements
- Minimum degree in Computer Science/IT, Business Admin, or Marketing.
- Minimum 5 years of experience in IT solution sales (preferred).
- Have proven track record in sales – targets met consistently with an inclination towards consultative selling style.
- Familiarity with a wide breadth of IT solutions would be ideal – PC/servers, networking, applications, storage, IT security, etc (preferred).
- Results-driven and independent, process oriented and has a good discipline in maintaining proper tracking of forecasts, account planning and opportunity management.
- Proficient in English – both speaking and writing with an ability to deliver a convincing presentation.
- Possess the following character traits:
- Endurance (the inward strength to withstand stress and do my best)
- Enthusiasm (expressing joy in each task as I give it my best effort)
- Diligence (investing my time and energy to complete each task assigned to me)
- Thoroughness (knowing what factors will diminish the effectiveness of my work or words if neglected)
- Responsibility (knowing and doing what is expected of me)
- Availability (making my own schedule and priorities secondary to the wishes of those I serve)
JOB PROFILE
Position: Project Manager (Application Development)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Manage a portfolio of projects according to the standards and expectations of the project.
- Manage assigned resources as appropriate to the implementation of project related activities.
- Prepare and maintain all project documentation such as; initiation, delivery plans and budgets.
- Develop and maintain Programed Plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned projects.
- Ensure projects are planned and executed within project timeline and budget.
- Project team roles and responsibilities:
- Risk and Issue identification and management
- System and Operational Acceptance testing
- Deployment planning, management and transition to live operation
- Training: Business and IT (as needed)
- Operational support plans
- Ensure deliverables meet required quality standards, i.e. CMMI.
- Ensure adequate levels of documentation are produced as part of the technical solution.
- Develop and maintain a Communications Plan and keep the business and IT communities appraised of project plans and related implications.
- Ensure the hand-over to operational support (Infrastructure Support, Applications Support and Service Management (if any).
- Production of progress and other management reports.
- Ensure business benefits can be realized or that risks inhibiting realization are highlighted.
- To carry out other tasks as agreed within the division.
Requirements
- Candidate must possess at least a Bachelor’s Degree, Professional Degree in Computer Science/Information Technology or equivalent.
- PRINCE 2 and/or PMP certified (preferable).
- At least 5 years project management experience, in a role that requires involvement and understanding of business activities. Aware of industry and professional standards (e.g. ISO 9001).
- Extensive experience in software development/application environment.
- Familiar with methodologies and project tools such as PRINCE 2, PMI and Microsoft Project.
- Effective at acquiring an understanding of a problem or situation, and developing an approach to interacting with the situation.
- Needs to keep overall objectives and strategies in mind, and not be deflected by matters of detail.
JOB PROFILE
Position: Solutions Sales Representative (Computing)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
- Serves customers by selling Computing products and meeting customer needs.
- Services Non-BBA & Cloud, obtains orders, and establishes new accounts.
- Submits Opportunities & Sales orders by working closely with Pricer & Presales.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
- Achieve agreed upon sales targets and outcomes within schedule.
Requirements
- Possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Business/Computer Science/Information Technology or equivalent.
- At least 2 years of experience in Cloud Sales.
- Vast experience/knowledge in Computing/Cloud Solution.
- Sound knowledge in IT products and have proven impressive sales track record.
- Good experience in the business environment as well as service requirements and its culture.
- Must be able to work in a fast-paced environment as well as the ability to multi-task when needed.
- Strong business development/sales skills as well as great in doing presentations and dealing with proposals for clients.
- Possess strong communication and verbal skills.
- Proficient in English and Bahasa Malaysia.
JOB PROFILE
Position: Solutions Sales Representative (Managed Services)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Customer Requirement Study/ Review – Determine Service Requirements included but not limited to Capacity, Pricing, Costing & revenue, Resources capability, Scoping, Service level.
- Lead all strategy and account planning for must win and proactive opportunities.
- Determine Business Requirements by obtaining advisory from ITSS and analysis of asset, sparing/loaner strategy, support strategy, resources distribution, skills & technology requirements.
- Initial Subcontractor / B2B vendors Liaison (price protection & agreement).
- Understanding Subcontractor / B2B vendors Scope Of Work, review & propose 3rd party providers deliverables.
- Propose Subcontractor / B2B vendors to Account Manager.
- Proposal/ Contract Presentation.
- Keeping customer up-to-date on new offerings and pro-actively identify business opportunities for up-selling of existing contracts.
- Follow up all up-selling opportunities with necessary actions right through final decisions.
- Manage and provide update for company delivery forecast.
- Attend Technical Review Meetings (TRM), Commercial Review Meeting (CRM), Commercial.
Contract Retention Initiation & Closure
- Initiating timely monitoring of contract’s expiration to pro-actively contact customers for renewal.
- Fronting customers to follow up renewal/ termination, scoping, costing and changes of deliverables. (Work with AMs when needed and Consult SDMs on operations deliverables and resources).
- Facilitate Sales & Retention Support Admin in Contract Preparation.
Requirements
- Minimum Diploma/Degree/Professional Degree or equivalent in Business/Marketing/IT/Computer Science.
- At least 2-4 years of experience in IT Sales/Business Development.
- Experienced in Managed Services.
- Good experience in the business environment as well as service requirements and its culture.
- Must be able to work in a fast-paced environment as well as the ability to multi-task when needed.
- Strong business development/sales skills as well as great in doing presentations and dealing with proposals for clients.
- Possess strong communication and verbal skills.
- Proficient in English and Bahasa Malaysia.
JOB PROFILE
Position: Technical Presales (Application Development)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Designing logical solution and technical architecture.
- Assessing the systems architecture currently in place and working with technical staff to recommend solutions to be implemented.
- Prepare proposals which include solution write-up, technical compliance, preparing server and solution specifications, bill of materials, and all related documents to meet tender requirements.
- Continually research the current and emerging technologies and propose the solution where needed.
- Assess the business and technical impact on few possible options to be implemented.
- Communicate and manage all the partners involved in preparing the proposals.
Requirements
- Possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
- Minimum 5 years working experience in Application Development projects / Presales.
- Proven work experience as a Technical Presales or Solution Architect or similar role.
- Previous project management experience is advantageous.
- High-level understanding of coding languages such as Java, .Net, low-code platform such as OutSystems, and Middleware solutions.
- Experienced in implementing Application Development projects in certain roles such as a System Analyst or Application Developer or Quality Assurance Tester is advantageous.
- Sound knowledge of various operating systems and databases.
- Efficient communication skills.
- Strong organizational and leadership skills.
JOB PROFILE
Position: Admin & Logistics Assistant
Work location: On-site, Petaling Jaya
Employment Type: Contractual
Roles and Responsibilities
Administrative & Account Receivable (AR)
- Responsible in handling in-coming phone calls and visitors.
- Handle Sales Processing – create sales order, post goods issues (DN) and generate invoices / credit note.
- Able to handle administrative, AR and finance related work.
- Arrange and ensure vendors, warehouse and transport invoices as well as the utilities’ bills are sent straight to the Account for payment.
- To verify vendors, warehouse, transportation and other invoices by receipting in the system.
- Responsible in being in-charge of office maintenance.
- To follow-up on DO acknowledgement from customers.
- Responsible in administering documents – compile invoices, Dos, PO and filing.
- Assist in conducting seminars, trainings (if any) as well as any ad-hoc duties as assigned.
Logistics
- Responsible in receiving shipment by unpacking and checking any incoming goods for DO, invoices or bills or lading to verify items and quantities received, as well as to relocate the materials within the store compound.
- Perform stock count in a timely manner to avoid any discrepancies in inventory.
- To manage, plan and arrange for delivery by co-ordinating with customers, warehouse and transporters for daily deliveries.
- Receive and process orders from customers and ensure orders are being sent in a timely manner.
- Responsible in choosing and packing materials for deliveries and walk in customers.
- Assist in interacting with warehouse and transport agent for deliveries and to handle Stock Take operations.
- Keep and maintain the store area neat and in order.
- Perform warehouse transfer periodically according to the stock level at Company’s store.
- Able to handle returned goods from customers and ensure the items are in a good condition.
Requirements
- Minimum qualification in SPM/STPM/Certificate or Diploma (in any field).
- Minimum 3-5 years of working experience in administrative and logistics related work.
- Able to multi-task and be efficient when assigned to tasks.
- Proficient in English and Bahasa Melayu.
- Proficient in Microsoft Office (Word and Excel).
JOB PROFILE
Position: L1 Network Engineer
Work location: On-site, Kajang
Employment Type: Contractual
Roles and Responsibilities
- Work closely with Level 2 Network Support team and act as 2nd level escalation support if required.
- To provide consistent reporting on network utilization which includes bandwidth and devices on request.
- To articulate network related and troubleshooting should there is any network issue arises.
- impacting traffic management and network management equipment on hardware and software.
- Assist network support engineers on operation support if required.
- Liaise with Principal on implementation and technical issues.
- Handle technical escalation and follow up with leads and level 2 network staffs accordingly on the support issue.
- Assist leads to manage all technical activity.
- Install, configure and troubleshoot the major network-related product, e.g., Juniper Network.
Requirements
- Minimum Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- Minimum of 1-2 years relevant experience in IT environment preferably with good knowledge of Networking.
- Knowledge / Experience with Juniper Network products.
- Good knowledge in Network troubleshooting and root cause analysis.
- Good working knowledge of networking, e.g., TCP/IP and routing, OSPF,MPLS.
- Professional certifications: CCNA,JNCIA,HCIA (preferable).
- Any of the following certification will be a plus: CCNP,JNCIP.
JOB PROFILE
Position: L2 Network Engineer (CCNP)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
- Responsible for the Cisco ACI network architecture component(s).
- Understand and support Data Center Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms.
- Contribute to the development and performance of a migration plan from traditional data center network designs to Cisco ACI.
- Experience in Troubleshooting traffic flows, routing and L3 policies.
- Act as key project team members charged with the analysis of client and technical requirements, solution design and development.
Requirements
- Minimum Bachelor’s Degree in Network/Computer Science/Information Technology or equivalent.
- CCNP certified.
- Minimum 3 years relevant experienced in Cisco ACI.
- Strong understanding of network infrastructure.
- Knowledgeable on Cisco ACI, Nexus 9k and VXLAN.
- Experience in network security (Checkpoint, Palo Alto, FortiGate) is an advantage.
JOB PROFILE
Position: L2 Network Engineer
Work location: On-site, Sungai Besi
Employment Type: Contractual
Roles and Responsibilities
- Involve in project planning and implementation.
- Provide Level 1 and Level 2 support and troubleshooting.
- Assistance to inquiries on the features, functions and usage of hardware and software as per proposed hardware and software.
- To support the operations of Customer’s Network.
- To perform network device configuration backups for all network and security devices.
- To perform restoration of configuration backups to network and security devices following an authorized and approved request from Customer.
- To maintain the on-going reliability, performance and support of the network infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth.
- Participate in technical discussion (project or change related) as Customer’s IT Infrastructure SME.
- Acts as the technical liaison between service delivery teams, third party engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of on-going solutions supportability.
- Performs routine maintenance tasks for infrastructure systems such as patch management and hot fixes.
- Updates Patches and upgrades: Inclusion of ongoing operating system updates and upgrades in the licensed feature set as part of ongoing OS support for both minor and major OS releases.
- Coordinate with vendor to perform preventive maintenance.
- To perform/propose scripting for automation or repetitive tasks/future improvement.
- To assist and troubleshoot for Customer on Vulnerability Assessment (VA) scanning and Penetration Test (PT) post outcome prior for Release Management.
- To assist on the preparation for documents required for necessary Customer IT Change Advisory Board (CAB).
- To participate, formulate and implement related technical continuous improvement plan for Customer to increase operational and service excellence.
- Comply with Customer guidelines, processes, practices and procedures as per Customer IT policy.
- Establishing, recommending and implementing Standard Operating Procedures (SOP) to ensure quality, timely and efficient design of customer-oriented services.
- Working effectively with other functions implementing strategies to increase operations efficiency and overall client experience.
- Logs and Issues (Open/Close/Timeline Action Item) tracker.
- Logs Knowledge Base (Open/Close/Track) via Maxis choice of IT Ticketing tool and update on regular basis.
- To perform daily health check on the network equipment’s and report to customer on an agreed timeline.
Requirements
- Minimum Diploma or Bachelor’s Degree in Computer Science/Information Technology, Software Engineering or equivalent.
- At-least 3-4 years of experience in similar job scope/environment.
- Experience / Skills in ACI.
- Possess hand-on skill in operating network devices including configuration, reporting and troubleshooting.
- Familiar with various diagnostic tools and utilities used in network and system support and maintenance.
JOB PROFILE
Position: L2 NOC Engineer
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Maintaining network facilities for continued performance by proactively monitor mission critical network and server performance on customers’ network to meet customers’ SLAs.
- Validate events and error identification (device / node / asset / location).
- Respond to automated events/alarms/emails, filter and rectify event/alarms remotely.
- Follow up and closure of event logs. Maintain event records with resolution documented.
- Identify incident severity, create and troubleshoot remotely.
- Escalate unresolved incident to Onsite Engineer (Tier-2) within agreed process and SLA.
- Timely update users or IT owners on event status of service loss and service restored.
- See to the need to improve network capacity and availability.
- In receiving request for configuration change, coordinate and follow up configuration change activity. Raise and document change details and timely communicate and submit to Mesiniaga Change Management Team or customer ’s Change Approval Board, as appropriate.
- Document the change with appropriate communication and coordination with IT owners and ITSS’s Client Asset Management Admin.
- Collate events and incident logs history from trending report. Provide collated reports to SME Support and Service Delivery Team.
Requirements
- Candidate must possess at least a Bachelor’s Degree, Professional Degree in Networking / Telecommunication or equivalent.
- 3+ years’ experience required in network administration and Monitoring Services.
- Experience in supporting clients remotely,
- Work well independently and able to work as part of high performing team.
- Quick to learn and able to deal with a wide range of issues.
- Capable of multi-tasking, good time management and prioritization of workload.
- Strong analytical skills and able to collate and interpret data from various sources.
- Excellent verbal/written communication, organizational skills, ability to prioritize constant changing work load to meet business demand.
- You would be required to work shifts. Shift hours are from:
- 8am to 8pm
- 8pm to 8am
JOB PROFILE
Position: Software Engineer (Java)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Deliver high quality application development work that complies with the standards set and fulfil the requirements outlined.
- Perform requirement analysis, design, coding, documentation, testing and support for new/existing applications.
- Meet the targets and deadlines as per the project schedule.
- Pro-actively seek clarification and guidance when in doubt.
- Provide in-line documentation that meets the requirement for systems documentation & maintenance purposes.
- Provide systems and end-user documentation that is accurate, complete and conforms to the standards set.
- Participate in ad-hoc tasks when deemed required based on workload, targets and deadlines imposed on the team.
- Multi-tasking work on many projects at once, strong multi-tasking skills are essential.
- Ability to lead junior developers.
Requirements
- Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
- Vast work related experience in software development.
- Experience in Java related technologies including HTML, JSP, JavaScript, Servlet, and JDBC.
- Good command of Basic Hypertext Markup Language (HTML) and JavaScript knowledge – able to read and understand an HTML and JavaScript document.
- Experience in XML, EJB, XML, Struts, Spring, Hibernate is a plus.
- Optional is WebSphere, WebLogic, Oracle, DB2.
- Familiar with layered application framework.
- Basic understanding of how Web applications work e.g. session management.
- Understanding and able to implement software engineering design pattern.
- Fundamental knowledge of Web browsers, Servers and Web application & Client Server architecture.
JOB PROFILE
Position: System Engineer
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Monitor server and application performance & tuning via various commands. Also monitor daily activities like system logs, troubleshooting if any.
- Perform disaster recovery.
- Help and perform root-cause analysis.
- Checking Storage for threshold limits for Production and Disaster Recovery Servers.
- Checking Diagnostic Errors.
- Monitoring on Storage Extension for Production and Disaster Recovery Servers.
- Meet the targets and deadlines as per the project schedule.
- Pro-actively seek clarification and guidance when in doubt.
- Provide in-line documentation that meets the requirement for systems documentation & maintenance purposes.
- Provide systems and end-user documentation that is accurate, complete and conforms to the standards set.
- Participate in ad-hoc tasks when deemed required based on workload, targets and deadlines imposed on the team.
- Multi-tasking work on many projects at once, strong multi-tasking skills are essential.
Requirements
- Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
- Understand and able to implement OpenSource/WIndows technology for application/web server.
- Vast experience in WebMethods (Integration Server, Developer, Universal Messaging, Monitoring, etc.) configuration, deployment and management.
- Experience/Knowledge in Linux/Windows server.
- Understand web technology and architecture.
- Knowledge of Web browsers, Servers and Web application & Client Server architecture.
JOB PROFILE
Position: System Analyst
Work location: Menara Mesiniaga, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
Turn-Key Project
- Perform user requirement study and documentation.
- Perform solution design and documentation, e.g. screen prototyping, database design and etc.
- Work closely with JEE/.NET developer to translate design to coding object.
- Produce test plan, test scripts and perform solution testing.
- Implement JEE/.NET customized solution and related hosting products.
- Produce user guide and conduct end user training.
- Produce technical documentation.
Support & Maintenance Project
- Perform solution impact study and produce change documentation.
- Monitor and track defects in the defect management system to comply with support SLA.
- Perform related solution design and documentation, e.g. screen prototyping, database design and etc.
- Work closely with JEE/.NET developer to translate design to coding object.
- Produce test plan, test scripts and perform solution testing.
- Implement JEE/.NET solution and related hosting products.
- Update user guide and conduct end user training.
- Update technical documentation.
Requirements
- Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
- Well verse with Waterfall SDLC methodology. Added advantage if have knowledge on Agile methodology.
- Technical experience with web backend, UI/UX development, mobile development, databases, and user support.
- Good background in database design and developing SQL objects in Microsoft SQL Server.
- Experience developing multi-user / n-tier / object oriented applications using JAVA/C#.NET of large scale enterprise application solutions.
- Experience developing web-based applications with JQuery or any JavaScript UI/UX framework.
JOB PROFILE
Position: Technical NOC Lead
Work location: On-site, Bukit Jalil
Employment Type: Contractual
Roles and Responsibilities
- Receive, assess and perform initial diagnosis of Incidents from Level 1 support team.
- Analyze, maintain and track the Incident Records received from Level 1 support team and any resolution actions taken to date.
- Engage and collaborate with all stakeholders to understand the incidents and design the resolution.
- Coordinate between Level 2 support team and other parties as required (e.g. Infrastructure Operations, client third Parties).
- Resolve Incidents that do not require a code change (e.g.: Incident Restoration).
- Analyze, design and recommend a temporary workaround solution while the incidents are being resolved permanently.
- Prepare, analyze and communicate all the incident resolution processing.
- Maintain and track the Incident Record.
- Prioritize and assign complex incidents to Level 3 Support.
- Escalate incidents in accordance with agreed processes.
- Manage changes to application reference data including list of values and product information.
- Date correction and clean-up of production data issues/incidents.
- Be the owner of Level 2 Support for all of the incident and problem management processes.
- Provides Level 2 Incident Management and Problem Management support.
- Provide technical support as Level 2 System Engineer and coordinate fault escalations, together with the Level 1 engineers in providing high level technical management for high priority or technically complex calls.
- Continuously follow up with client and manage technical escalation to ensure faults are rectified within agreed KPI.
- Prepare and provide monthly tracking report for Problem Management tickets.
- Collaborate with technical expertise such as TAC and client in performing System troubleshooting.
- Track progress and updates for open TAC cases
- Coordinate and supervise the Preventive Maintenance activity.
- Provide System Assessment Audits and Improvement Plan to client.
- Manage and maintain Development and Testing platform.
- Work closely on client escalations and the reproduction of issues in the lab.
- Track and analyze test results and work closely with the site development team to isolate and reproduce defects.
- Deliver internal/external training and or knowledge transfer to client.
Requirements
- Degree in Information Technology/ Network or similar discipline or equivalent experience.
- Minimum 4-5 years relevant experience.
- Good knowledge of IT functions and processes.
- Strong knowledge of local area Network (LAN) & communication.
- Good exposure in large WAN/network environment.
- Sound knowledge of configuration, implementation, monitoring, troubleshooting & support.
- Familiar with switches, routers, wireless and other network appliances.
- Good interpersonal and communication skills.
JOB PROFILE
Position: Security Analyst
Work location: Menara Mesiniaga, Subang Jaya
Employment Type: Permanent
Roles and Responsibilities
- Preparation of monthly/quarterly security summary reports and presentation to client.
- Client advisories and technical recommendations to improve network security posture, controls, policies, processes, and practise.
- Review security incident tickets and perform second-tier analysis of security events, network traffic, and logs.
- Collects, validates, and categorises information for various domains of cyber threat intelligence.
- Identification and documentation of Compromise Indicators (IoCs)
- Performs threat hunting to uncover hidden/possible indicators of threat activities
- Researching and staying current with technological trends in cyber security and threat hunting.
- Continuous improvement of threat hunting hypotheses, alignment of SOPs, playbooks, and internal knowledge development.
- Performing other job-related duties as assigned.
Requirements
- Bachelor’s Degree in Computer Engineering/Science, Cyber Security, Information Security or other equivalents
- Minimum 3 to 5 years of experience with cyber threat intelligence, threat hunting and incident response handling.
- Good experience in writing, testing, and deploying use cases for SIEM.
- Result driven and possesses the drive to stay within required SLAs for the services provided.
- Able to work with minimum supervision.
- Excellent in English (both written and verbal).
JOB PROFILE
Position: Software Engineer (OutSystems)
Work location: Menara Mesiniaga, Subang Jaya
Employment Type: Contractual
Roles and Responsibilities
- Deliver high quality application development work that complies with the standards set and fulfil the requirements outlined.
- Perform requirement analysis, design, coding, documentation, testing and support for new/existing applications.
- Meet the targets and deadlines as per the project schedule.
- Pro-actively seek clarification and guidance when in doubt.
- Provide in-line documentation that meets the requirement for systems documentation & maintenance purposes.
- Provide systems and end-user documentation that is accurate, complete and conforms to the standards set.
- Participate in ad-hoc tasks when deemed required based on workload, targets and deadlines imposed on the team.
Requirements
- Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
- Good work related experience in software development.
- Good experience/skills with OutSystems Development.
- Possess good programming skills with familiarity in Microsoft .Net tools and technologies.
- Working knowledge of .Net programming preferably using C# (ASP.NET).
- AJAX and Linq to Entity – able to write a .Net application with minimal supervision.
- Familiar with SQL Server and SQL programming (stored procedures, triggers, etc. and Linq to Entity.
- Optional is WebSphere, WebLogic, Oracle, DB2.
- Familiar with layered application framework.
- Basic understanding of how Web applications work e.g. session management.
- Fundamental knowledge of Web browsers, Servers and Web application & Client Server architecture.
JOB PROFILE
Position: Software Developer (VB.Net)
Work location: On-site, Shah Alam
Employment Type: Contractual
Roles and Responsibilities
- Reviewing operating systems and software frequently and making any adjustments necessary to keep them running well.
- Writing code and implementing computer programs on multiple systems in the business.
- Building and using computer-assisted software engineering tools to automate some coding.
- Performing all requirements needed for the implementation of automated computer systems from start to finish.
- Using code libraries to simplify the writing of code.
- Collaborating with software developers in the creation of programs for their organization.
- To develop /enhance in house system using VB.Net.
- Understand user requirement and manage new project initiative.
- Liaise with Business Users and other team members in providing effective IT services/support and ensure quality deliverables.
- Participate in full System Development Life Cycle including requirement study, design, development, testing, documentation and implementation.
- Evaluate emerging technology and competitive solutions in tandem with business & Company’s IT plan.
Requirements
- Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
- Minimum 1-2 years of experience in related field.
- Programming skill and experience in VB.net technologies and MySQL.
- Good command in English.
JOB PROFILE
Position: Assistant Customer Engineer
Work location: On-site, Johor Bahru
Employment Type: Contractual
Roles and Responsibilities
- To provide trouble-shooting in response to end-user equipment.
- To provide a complete set of hardware break/fix repair services for user desktops, laptops and peripheral devices such as scanners and printers.
- To manage spare equipment to provide faster resolution time for Incident Management.
- To perform OS and Anti-virus patch management and software distribution services
- To provide client application (off-the-shelf office productivity tools such as MS Office, MS Outlook) support.
- To provide support for user equipment connectivity, file and print services.
- To provide administrative services for daily tasks such as connectivity, managing user’s directory, user access, security and software updates.
- To perform administrative activities to display, start, stop, restart and reset of end user equipment.
- To work with MIMSB to plan for deployment and retirement of the end user equipment.
- To implement changes provided by all approved Change Requests and in compliance with the change management process.
- To perform Install, Move, Add, and Change (IMAC) activities for the end user’s hardware and software as scheduled.
- To maintain up-to-date inventory information for the end user’s hardware, peripherals and software.
- To ensure end user’s preventive maintenance activities (if any) are planned, developed and documented in order to ensure continuation of services.
- To ensure service performances are in line or exceed Service Level Agreement (SLA).
Requirements
- Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Computer Science/Information Technology or equivalent.
- Preferable minimum 1-year experience in similar working environment.
- Excellent command of English & Bahasa Malaysia, both written & spoken.
JOB PROFILE
Position: Infra Lead / Operations Manager
Work location: On-site, Johor Bahru
Employment Type: Contractual
Roles and Responsibilities
- To act on behalf of ICT team and to manage other hardware, software or ICT service providers in accordance to best practices.
- To escalate and liaise with the vendors or service providers on issues which require their assistance and to follow through till completion.
- To ensure that the various vendors work along the approved timelines to meet the overall SLAs committed to end users.
- To track, monitor and ensure vendors’ performance and services meet the requirements and or agreements for ICT team.
- To feedback to ICT team and proactively address gaps or areas for improvements.
- To ensure that the scope and quality of services delivered to ICT team are as agreed and managed in accordance to best practices. All daily, weekly and monthly operational checklists should be submitted at the agreed time.
- To ensure services delivered are in alignment to JLG’s continuous improvement culture, hence proactive problem management and change management is required.
- To ensure that Operations have the proper operation documents in place and are kept updated such that troubleshooting and practices are consistently implemented in accordance to best practices processes.
- To ensure “quality checks” are performed periodically on ICT operations to upkeep a high quality of services.
- To ensure fit for purpose and accurate reports are generated to sufficiently understand.
- Performance and delivery of the services
- Understand areas of improvements
- Prevent and mitigate risks to ICT services.
- To ensure all components which are important in the delivery of the ICT operational services (including onsite personnel discipline, motivation, etc.) are adequately tracked, monitored and issues addressed appropriately.
- To coach and provide supervisory support for the operations team on site.
- To ensure all escalations from ICT team are worked on and managed till closure.
- To ensure the operations team are also undergoing sufficient training and handover from projects to be adequately skilled to support ICT’s team improving environment.
- To propose service improvements and additions that may be beneficial for ICT team.
- To ensure changes in resources do not impact services to ICT team.
Requirements
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in IT (Computer/Telecommunication), Computer Science, Business Administrations, or any relevant field.
- At least 3 years of working experience in the related field is required for this position.
- Possess operational skills (problem management, change management, incident management, etc.) required to manage an IT outsourcing operations team.
- Experienced working in a process-oriented environment.
- Considerable experience relating to relationship management and quality control skills.
- Experienced as an Incident/Crisis Manager in previous roles.
- Excellent computer skills and possess the ability to use business support software.
- Able to assess, design, develop and document technical and process improvements.
- Possess strong team work attitude and has the attention to detail.
- Proficient in English (both written and verbal).
JOB PROFILE
Position: Wintel Server Engineer
Work location: On-site, Johor Bahru
Employment Type: Contractual
Job Responsibilities
- To ensure operations, security and safety of the server rooms and assets within are managed in accordance to best practices.
- Cabling management to ensure systematic and well-maintained cable system.
- All air-conditioning to be in proper working condition to minimize heat built up. Unutilized servers should be proposed to be shut down.
- UPS should be properly connected and monitored to ensure optimum operations. All servers and key equipment should be connected to the UPS to prevent sudden shut down in the event of power failure.
- Proper monitoring and alerts should be configured to notify the operations team of sudden power failures or infrastructure issues.
- To ensure enough resource and capacity for new or changes to projects or services.
- To ensure that routine shutdown and maintenance are planned properly.
- All changes to hardware and software of the systems should be brought through the Change Management process.
- To ensure all issues and potential issues are managed proactively and documented accordingly.
- To ensure that all Servers and Virtual environments are monitored and managed in accordance to best practices for all sites.
- Servers are well configured and patched accordingly.
- Access to servers is properly controlled.
- Storage and memory are properly monitored and tracked to prevent downtime or performance degradation from breach of thresholds.
- Health checks and system performance should be properly checked and assessed on a frequent basis.
- To assist in setting up for all new services and projects.
- To ensure all issues and potential issues are managed proactively and documented accordingly.
- To ensure proper and proactive management of Backups, Restoration and Recovery in accordance with best practices.
- Backups and Restoration should be properly tracked, monitored and tested to ensure that it works according to plan.
- To ensure appropriate backup and DR data synchronization configurations are implemented to minimize heavy traffic which may result in backup, synchronization, restoration or recovery failures.
- To ensure sufficient resource and capacity for new or changes to projects or services.
- To ensure all onsite engineers are properly trained on restoration and Disaster Recovery process in accordance with requirements.
Requirements
- Diploma/Bachelor in Computer Science, Information Technology or Engineering.
- Minimum three (3) years of relevant working experiences.
- Experience in Server Backup, Restoration, Recovery and related task.
JOB PROFILE
Position: Sales Manager
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Responsible for leading sales teams to reach sales targets.
- Assess current team processes and procedures, identify opportunities for improvement, and implement them.
- Setting quotas, evaluating and adjusting performance.
- Developing processes that drive sales target.
- Provide detailed and accurate sales forecasts.
- Foster a competitive yet collaborative team environment.
Requirements
- Bachelor’s degree in Business Management/Marketing/Communications or any related field.
- 5 to 6 years of extensive experience in sales.
- Proven ability to lead a team to meet quotas.
- Deep understanding of CRM systems and best practices.
- Strong analytical skills, excellent leadership abilities, and exceptional customer service skills.
JOB PROFILE
Position: Account Manager
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Manage assigned accounts, identify new leads, up-sell from previous closed business.
- Manage pipelines and forecast data, provide consistent updates on delivery and billing info for analysis and reporting.
- Manage the business relationship, gather customer intelligence data, cover all levels within the customer organisation, deliver quality service and total customer satisfaction.
- Fulfill tender/proposal requirements, ensure comprehensive solution with competitive pricing and a compelling value proposition.
- Position proactive proposals – anticipate customer requirements, aligning their business goals with feasible IT solutions which provide highest return on their IT investment.
- Work with various groups internally e.g. Solution Architect, Solution Consultants, project, managers in order to position Mesiniaga’s proposals as business solutions of greatest added value.
Requirements
- Focus sector: Semi-conductor, Public Sector & Govt. agencies, Manufacturing – Penang & Northern Region.
- Bumiputra candidate with minimum 2 years’ experience or preferably at least 3 years in IT Sales – established coverage in the above-mentioned accounts would be an added advantage.
- Have proven track record in sales – targets met consistently with an inclination towards consultative selling style.
- Familiarity with a wide breadth of IT solutions would be ideal – PC/servers, networking, applications, storage, IT security, etc.
- Results-driven and independent, process oriented and has a good discipline in maintaining proper tracking of forecasts, account planning and opportunity management.
- Above average proficiency in English – both speaking and writing with an ability to deliver a convincing presentation.
JOB PROFILE
Position: Program Manager
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Responsible to gather and understand all work requests form customer.
- To coordinate the team and its activities to ensure all requests (Productivity and Quality) is fulfilled as per schedule and requirements of customer. (Attendance, Output, Target and Yield etc.).
- Responsible to perform an actual work evaluation of each Manufacturing Technician (MT) Level 1/ Level 2/ Level 3.
- Review operation methodology to ensure correction and improvement to its effectiveness in meeting Customer’s business and operation needs.
- Responsible for overall reports generation and sharing.
- Compliance with Customer safety requirement as well as customer Policy.
- To improve the team’s ability through on-the-job training so that the on-site MT L1/L2 will have more than one skill to allow them to service more than one service areas within ATM operation.
- To drive each MT performance, quality and career to the next level.
- Ensuring that Customer’s requests for additional resource to meet capacity requirement are reviewed and processed in a timely fashion and escalating performance issues.
Requirements
- Possess a minimum qualification of Diploma/Degree in Engineering.
- Minimum 6 years of related working experience.
JOB PROFILE
Position: Trade Analyst
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Organize and manage Malaysia End-user documents in an orderly manner.
- Retrieve necessary appropriate records and reports for MY STA audit findings closure
- Maintain Malaysia Approved customer databases appropriate to the various records and documents.
- Provide support for Malaysia renewal license application and filing
- Provide support for new/change customer request backlog
Requirements
- Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
- Intermediate knowledge and skills in using MS office Excel, Access & PowerPoint will be added advantage
- Good phone & email communication & interpersonal skills
- Good English with ability to speak & read Mandarin
- Must be able to handle high volume request timely
- Good Analytical skills and understanding of complex business processes will be an advantage
- Fresh graduate are welcome to apply.
JOB PROFILE
Position: Software Engineer (.Net)
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Gather user requirement.
- Conduct system requirement study and design.
- Develop new application features/functions (existing apps).
- Develop new applications.
- Conduct testing.
- Initiate and attend project reviews and meetings.
- Communicate and provide project updates to end-user.
- Establish application documentation.
- Migrate design from development environment to production.
- Brief, train and educate end-user.
Requirements
- Degree in Computer Science, Software Development or equivalent.
- Required skill – ASP.Net (C#), ASP.Net MVC, ASP.Net Controls, Entity Framework, LINKQ, MySQL.
- Experience in application development and support.
- Fresh graduates are welcome to apply.
JOB PROFILE
Position: L2 Network Engineer
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Secures network system by establishing and enforcing policies; defining and monitoring access.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning.
- Reporting network operational status by gathering, prioritizing information; managing projects.
Requirements
- Degree in Networking or related subject.
- Proven hands-on network engineering experience.
- Certification in JNCIA, CCIA, CCNP or higher (CCIE and/or CISSP highly valued).
- Solid understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, network diagnostic and network analytics tools.
- Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management.
JOB PROFILE
Position: RMA Helpdesk Executive
Work location: Bayan Lepas, Penang
Employment Type: Contractual
Roles and Responsibilities
- Manage task given within the operation hours specified.
- Manage all incoming calls, web or e-mail requests on returns.
- Address and monitor any issues reported.
- Follow up pending requests or receipt until closure.
- Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
- Collate orders in statistical report, update data and maintenance.
- Managing reports related to the customer.
Requirements
- Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
- Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
- Good phone & email communication & interpersonal skills.
- Good English with the ability to speak & read Mandarin.
- Must be able to handle high volume request timely and resolve shipment/ returns issues.
- Good Analytical skills and understanding of complex business processes will be an advantage.
- Fresh graduate is welcome to apply.