Careers

Available Positions

JOB PROFILE

Position: System Analyst
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

Turn-Key Project

  • Perform user requirement study and documentation.
  • Perform solution design and documentation, e.g. screen prototyping, database design and etc.
  • Work closely with JEE/.NET developer to translate design to coding object.
  • Produce test plan, test scripts and perform solution testing.
  • Implement JEE/.NET customized solution and related hosting products.
  • Produce user guide and conduct end user training.
  • Produce technical documentation.

Support & Maintenance Project

  • Perform solution impact study and produce change documentation.
  • Monitor and track defects in the defect management system to comply with support SLA.
  • Perform related solution design and documentation, e.g. screen prototyping, database design and etc.
  • Work closely with JEE/.NET developer to translate design to coding object.
  • Produce test plan, test scripts and perform solution testing.
  • Implement JEE/.NET solution and related hosting products.
  • Update user guide and conduct end user training.
  • Update technical documentation.

Requirements

  • Minimum Bachelor’s Degree in Software Engineering, Computer Science/Information Technology or equivalent.
  • Well verse with Waterfall SDLC methodology. Added advantage if have knowledge on Agile methodology.
  • Technical experience with web backend, UI/UX development, mobile development, databases, and user support.
  • Good background in database design and developing SQL objects in Microsoft SQL Server.
  • Experience developing multi-user / n-tier / object oriented applications using JAVA/C#.NET of large scale enterprise application solutions.
  • Experience developing web-based applications with JQuery or any JavaScript UI/UX framework.

JOB PROFILE

Position: Solution Sales Representatives (Managed Services)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

  • Customer Requirement Study/ Review – Determine Service Requirements included but not limited to Capacity, Pricing, Costing & revenue, Resources capability, Scoping, Service level.
  • Lead all strategy and account planning for must win and proactive opportunities.
  • Determine Business Requirements by obtaining advisory from ITSS and analysis of asset, sparing/loaner strategy, support strategy, resources distribution, skills & technology requirements.
  • Initial Subcontractor / B2B vendors Liaison (price protection & agreement).
  • Understanding Subcontractor / B2B vendors Scope Of Work, review & propose 3rd party providers deliverables.
  • Propose Subcontractor / B2B vendors to Account Manager.
  • Proposal/ Contract Presentation.
  • Keeping customer up-to-date on new offerings and pro-actively identify business opportunities for up-selling of existing contracts.
  • Follow up all up-selling opportunities with necessary actions right through final decisions.
  • Manage and provide update for company delivery forecast.
  • Attend Technical Review Meetings (TRM), Commercial Review Meeting (CRM), Commercial.

Contract Retention Initiation & Closure

  • Initiating timely monitoring of contract’s expiration to pro-actively contact customers for renewal.
  • Fronting customers to follow up renewal/ termination, scoping, costing and changes of deliverables. (Work with AMs when needed and Consult SDMs on operations deliverables and resources).
  • Facilitate Sales & Retention Support Admin in Contract Preparation.

Requirements

  • Minimum Diploma/Degree/Professional Degree or equivalent in Business/Marketing/IT/Computer Science.
  • At least 2-4 years of experience in IT Sales/Business Development.
  • Experienced in Managed Services.
  • Good experience in the business environment as well as service requirements and its culture.
  • Must be able to work in a fast-paced environment as well as the ability to multi-task when needed.
  • Strong business development/sales skills as well as great in doing presentations and dealing with proposals for clients.
  • Possess strong communication and verbal skills.
  • Proficient in English and Bahasa Malaysia.

JOB PROFILE

Position: Solution Sales Representatives (Pricer/Inside Sales)
Work location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

  • Inside sales duties.
  • Prepare internal costing sheet for Big Bet Accounts.
  • Acquire costing from distributor / principal / partner for Pre-sales.
  • Manage and monitor all opportunity deal registration.
  • Manage southern territory security solution opportunity.

Requirements

  • Minimum Diploma/Degree/Professional Degree or equivalent in Business/Marketing/IT/Computer Science.
  • At least 1 year of experience in similar working environment.
  • Must be able to work in a fast-paced environment as well as the ability to multi-task when needed.
  • Possess strong communication and verbal skills.
  • Proficient in English and Bahasa Malaysia.

JOB PROFILE

Position: L2 Network Engineer
Work location: On-site, UOA Business Park
Employment Type: Contractual

Roles and Responsibilities

  • To provide on-site support at customer premise.
  • Work closely with customer, product principal, business partner and internal team (Service Delivery Manager, Field Engineers and other internal units).
  • Responsible to manage and support daily operation related to Network Infrastructure.
  • Main role is to provide support on premise, L2 support for field engineers, perform fault diagnosis, troubleshooting, installation, consultation, preventive maintenance, report and documentation.
  • Acting as Subject Matter Expert for escalation paths with customer’s technical team on L3 support basis.
  • To provide on-going mentoring and products knowledge transfer and documentation with architecture, installation and configuration of the products implemented.
  • To review the Network Management Systems (NMS) incident ticket/support calls logged by the customer on monthly basis and provide strategic recommendation for NMS and maintenance based on observation.
  • To provide health check and generate report on weekly/monthly basis for the products implemented using NMS infrastructure.
  • In the event of support issue, Engineer would be a single point of contact to coordinate with the Cisco TAC to expedite the resolution of the issues.
  • Document any changes to the Customer’s existing Operational Support Processes.
  • Administer, support, configure, update, maintain and manage network devices to meet customer’s business requirement and expectation.
  • Responsible for network support and maintenance – availability and performance.
  • Support, troubleshoot and rectify any network incidents, problems and service requests within SLA.
  • Proactive manage, trouble shoot and resolve technical support issues.
  • Responsible to plan, execute and prepare documentation for Preventive Maintenance activities.
  • Provide L2 Support for Field Engineers nationwide.
  • Implement and lead L1 engineer in Firmware & Software patch update exercises.
  • Ensure timely delivery of deliverables & sign off.
  • Manage and document system configurations, asset and setup information.
  • Responsible for contact principal technical support for any escalation during trouble shooting cases.
  • Provide solution to reported issues, support, trouble shooting, bugs and enhancement.
  • Provide timely and courteous customer service to enhance customer satisfaction.
  • Maintain effective work relationship and work closely with entire team members.
  • Coordinate with customer, internal team and principal, supplier/partner for requirement gathering, process improvement and change request.

Requirements

  • Minimum Bachelor’s Degree in Network/Computer Science/Information Technology or equivalent.
  • CCNA and CCNP certified.
  • Minimum 5 years experienced in IT networking.
  • Strong knowledge in Multiprotocol Label Switching (MPLS) & Cisco ASR-903 router.
  • Good exposure in NMS Prime would be plus.
  • Possess hand-on skill in operating network devices including configuration, reporting and troubleshooting.
  • Familiar with various diagnostic tools and utilities used in network and system support and maintenance.
  • Willing to work after office hours if required.

JOB PROFILE

Position: Account Manager
Work location: Bayan Lepas, Penang
Employment Type: Contractual

Roles and Responsibilities

  • Manage assigned accounts, identify new leads, up-sell from previous closed business.
  • Manage pipelines and forecast data, provide consistent updates on delivery and billing info for analysis and reporting.
  • Manage the business relationship, gather customer intelligence data, cover all levels within the customer organisation, deliver quality service and total customer satisfaction.
  • Fulfil tender/proposal requirements, ensure comprehensive solution with competitive pricing and a compelling value proposition.
  • Position proactive proposals – anticipate customer requirements, aligning their business goals with feasible IT solutions which provide highest return on their IT investment.
  • Work with various groups internally e.g. Solution Architect, Solution Consultants, project, managers in order to position Mesiniaga’s proposals as business solutions of greatest added value.

Requirements

  • Focus sector: Semi-conductor, Public Sector & Govt. agencies, Manufacturing – Penang & Northern Region.
  • Minimum 2 years’ experience or preferably at least 3 years in IT Sales – established coverage in the above-mentioned accounts would be an added advantage.
  • Have proven track record in sales – targets met consistently with an inclination towards consultative selling style.
  • Familiarity with a wide breadth of IT solutions would be ideal – PC/servers, networking, applications, storage, IT security, etc.
  • Results-driven and independent, process oriented and has a good discipline in maintaining proper tracking of forecasts, account planning and opportunity management.
  • Above average proficiency in English –  both speaking and writing with an ability to deliver a convincing presentation.

JOB PROFILE

Position: Process Engineer
Work location: Base on-site, Kulim, Kedah
Employment Type: Contractual

Roles and Responsibilities

  • Analyse and recommend improvement to all processes and reduce costs of all projects and initiate increase in performance.
  • Maintain manufacturing database and develop new productions with of help of lean methodologies.
  • Compile all reports and assist to implement all manufacturing methods and capital equipment associated functions.
  • Monitor all machines, review all performance and ensure compliance to all gauge measurements and initiate corrective measurements in some cases.
  • Perform troubleshoot on all engineering processes and modify or replace with new parts as per requirement.
  • Perform test and troubleshoot on all machine procedures.
  • Monitor various projects and ensure effective performance of engineering processes and perform tests on same.

Requirements

  • Minimum Diploma/Degree holder in Engineering.
  • Experience in PCBA manufacturing/assembly and electronics fields background.
  • Able to converse and write in English and Mandarin.
  • Well verse in Microsoft Excel.
  • SQL knowledge will be plus.
  • Programming knowledge will be plus & helpful on automating some manual tasks.

JOB PROFILE

Position: Lead Production Supervisor
Work location: Kulim, Kedah
Employment Type: Contractual

Roles and Responsibilities

  • Responsible for the production of several processes/lines in a highly technical environment.
  • Leads overall team comprising Supervisors, Trainers, and Manufacturing Technician Level 1 to meet quality, cost, delivery and responsiveness requirements.
  • Work closely with Program Managers to review team performance and drive team performance.
  • Review daily and regularly plan operating performance and advice on changes in operating conditions that will improve efficiencies and quality.
  • Hold regular discussions with team members and subordinates to coach performance and improve operational understanding and capability.
  • Ensure compliance of business process standard set by customers.

Requirements

  • Possess a minimum qualification of Degree in Engineering or equivalent.
  • Minimum 3- 5 years of experience in the related fields is required for this position.
  • Willing to work at Kulim, Kedah.

JOB PROFILE

Position: L2 Server Engineer
Work location: On-site, KL Sentral
Employment Type: Contractual

Roles and Responsibilities

Server Infrastructure

  • To perform backup recovery plans, patches, fixes, and updates for Servers.
  • To coordinate / perform server allocation or expansion needed for servers as requested.
  • To ensure Server Catalogue List which describes in detail all the hardware specific, operating systems, application is updated accordingly.
  • To monitor, troubleshoot and resolve server device errors, connectivity, performance and capacity issues.
  • To perform housekeeping, cleanse unutilized server, allocate and return to server pool.
  • To monitor server performance and alert for any server breached threshold.
  • To perform daily server health check.
  • To alert  on any server abnormalities and escalate to 3rd party vendor for support.
  • To periodically review all server related security items (e.g. policy, procedure and standards, access and etc.); this include housekeeping of all changes are required to be tracked.

Email Management (Exchange)

  • To perform regular housekeeping on email account administration.
  • To perform email service management such as public folder setup, backup, Global Address List (GAL) management, calendar and resource management.
  • To monitor and alert email performance quota management.
  • To monitor email spam management.
  • To perform daily server health check on email connectivity and successful email transaction.
  • To troubleshoot email exchange related incident and request.
  • To carry out FIM support and maintenance.
  • To support the operations of Infrastructure and Storage residing in Data Center (DC).
  • Install, maintain, upgrade, and continuously improve the operating environment.
  • Regularly maintain the on-going reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth.
  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
  • Take control of DC environmental health requirements, manage and monitor DC health through automated system installed in DC. Alert relevant owners in the event alarm triggered from the system.
  • Record and maintain logs of physical entrance to the DC.
  • Coordinates changes across multiple systems.
  • Coordinate with vendor to perform preventive maintenance. 
  • Perform 5S in Data Center and at other computer areas.

o Safety: To mitigate safety hazards

o Sort: To remove/decommissioned all unused IT related devices

o Straighten: To strategically allocate place for IT related devices

o Shine: Clean, organize and perform periodic inspection

o Standardize: To set discipline and procedures for sort, straighten and shine

Data Center Infrastructure

  • Responsible for the overall operation and maintenance and access of the data center (excluding Air-condition, electricity, safety fire hazard protection equipment’s, cablings beneath raised floors and wiring above ceilings).
  • Deploy the release of new technologies as well as install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
  • Troubleshooting problems as reported by users, supporting Online Web Access (OWA) and maintaining a secure systems environment.
  • Diagnoses and resolves complex hardware and software.
  • To perform backup recovery plans, patches, fixes, and updates for Servers.
  • Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization).
  • Perform daily backup, daily health check and related services. Provides feedback and recommendations on requirements based on health check results.
  • Prepare Data Center Catalogue (inclusive instructions, pictures, labels and locations) and provide full tagging and labelling in Data Center and other areas when required.

Storage Infrastructure

  • To perform backup recovery plans, patches, fixes, and updates for Storages.
  • To coordinate / perform storage allocation or expansion needed for servers as requested. 
  • To allocate ports for applications/servers in need of Storage connectivity for storage/backup.
  • To configure the disk storage arrays including defining logical volumes and disk redundancy.
  • To perform configuration on storage devices including firmware/driver updates, patch management and performance tuning.
  • To maintain consistent storage naming conventions to support troubleshooting and reporting.
  • To ensure high availability/redundancy of connectivity is maintained.
  • To monitor, troubleshoot and resolve storage device errors, connectivity, performance and capacity issues.
  • To perform housekeeping, cleanse unutilized storage, allocate and return to storage pool.
  • To maintain and manage access of storage switch user profiles/passwords.
  • To support, configure and maintain local and remote storage replication and copy services.

Requirements

  • Diploma/Bachelor in Computer Science, Information Technology or Engineering.
  • Minimum three (3) years of relevant working experiences.
  • Experience in Active Directory, Azure, SharePoint, Exchange Server, Storage and Data Center.

JOB PROFILE

Position: Solution Sales Representatives
Work location: Menara Mesiniaga, Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

  • Serves customers by selling Computing products and meeting customer needs.
  • Services Non-BBA & Cloud, obtains orders, and establishes new accounts.
  • Submits Opportunities & Sales orders by working closely with Pricer & Presales
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales.
  • Contributes to team effort by accomplishing related results as needed.
  • Achieve agreed upon sales targets and outcomes within schedule

Requirements

  • Possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Business/Computer Science/Information Technology or equivalent.
  • At least 3-5 years of experience in IT Sales/Business Development.
  • Vast experience/knowledge in Computing/Cloud Solution.
  • Sound knowledge in IT products and have proven impressive sales track record.
  • Good experience in the business environment as well as service requirements and its culture.
  • Must be able to work in a fast-paced environment as well as the ability to multi-task when needed.
  • Strong business development/sales skills as well as great in doing presentations and dealing with proposals for clients.
  • Possess strong communication and verbal skills.
  • Proficient in English and Bahasa Malaysia.

JOB PROFILE

Position: Software Developer (Python)
Work Location: Mesiniaga Berhad, Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

  • To produce World Class Network Management Systems.
  • To perform software life-cycle development.
  • To perform systems analysis.
  • To develop NetSysCare Network Management Application.
  • To contribute in suggesting new features and function.

Requirements

  • Full-stack python development on GNU/Linux & MS Windows.
  • Source control tools such as Git and SVN.
  • Relational and time-series database development.
  • Data processing and reporting using Python.
  • Data visualization using open source tools such as Grafana.
  • Minimum 2 years programming experience in web-based software development environment.
  • Familiar with application life-cycle management in Python.

Get in touch with us today!